Contact Us

1-800-319-1253

Easy To Order

  1. Purchase Canvas Caddy
  2. Upload Your Photo / Artwork
  3. Approve Production Proof via E-mail

Questions and Custom Quotes

Be sure to check-out our Frequently Asked Questions (FAQ).

Please contact us in the way that works best for you. A Canvas Caddy team member will get back to you as soon as possible via the same method you first contacted us.

In an effort to help you faster, please call and leave a voice message - this will reserve a call-back. In your message please include your full name, phone number, e-mail, order number (if you have one), and also note if you have a special delivery deadline. Your questions will be prioritized and matched to the best team member to help you complete your order. 

Contact By Email:  info at canvas caddy dot com

Contact By Twitter: @canvascaddy

Artwork Submissions

Submit your artwork files. Please compile all assets into a .ZIP and keep your upload to 100MB or less. You can submit artwork before or after a purchase. The order which you submit/pay does not matter! We will match the name on your artwork submission to the name on your order. Plus, no item goes to print without your approval! Don't be afraid to upload a file to get a proof!

We can provide you a canvas template file specifically for the size of your order. Please ask for help - we are here to help you create beautiful results! Also see Artwork Help.

Production & Delivery

Production Timelines

Fabric Print Production

(5) Days or less less from artwork approval.

Hardware Production

(5) Days or less from artwork approval.

Delivery Timeline

We utilize standard ground shipping via UPS. Typical delivery is (2) - (6) business days depending on geographic location. NY being (2) day California being (5-6) days. Final Canvas Caddy products ship from Ontario, CA print facility.

Total Turnaround Time

Total turnaround on a Canvas Caddy order is (12) days or less depending on geographic location. If you need rush production and/or expedited shipping, please contact us for a custom order! We will invoice you via e-mail! 

Purchasing & Terms of Service

Name *
Name
Phone *
Phone
Special Delivery Deadline?
Special Delivery Deadline?
 

Address

Alive Entertainment mailing address is :

244 5th Avenue, Suite 116-A, New York, NY 1001.

All online orders subject to NYS sales tax 8%. (Albany, NY) 

CanvasCaddy Production, Printing, & Assembly:

  • Ontario, Canada.

Tax Exempt / Charity

Non-profit 501(c)3 organization exempt status certificates accepted! Please scan and e-mail them to info at canvas caddy dot com to receive your tax exempt status and discounted rates. Only 501(c)3 status customers receive regular discounts. All other customers must utilize sales / promotion codes found via e-mails and social media.

Sales & Promotions

Discounts and flash-sales occasionally happen. Sign-up for our e-mail newsletter to get notified!

We do not support coupon codes found on any other websites! The only coupons that will work at checkout are the ones directly from us via e-mail or social media announcements!